We are committed to treating data privacy seriously. It is important that you know exactly what we do with your Personal Data.
Throughout this document, "we", "us", "our", "ours", "Raasta" refer to Raasta Autotech Pvt. Ltd. wherever we have said 'you' or 'your', this means YOU.
Who We Are
Raasta Autotech Pvt. Ltd. is a company incorporated and registered under the provisions of the Companies Act, 2017, and having its registered office at 137, Udyog Vihar, Phase - I, Gurgaon - 122016, Haryana, India. Raasta Autotech Pvt. Ltd. is engaged in the business of facilitating selling, marketing, and retailing Car service, repair experience & Accessories ("Business") through e-commerce websites and mobile applications ("App") both developed and owned by Raasta Autotech Pvt. Ltd.
Personal Information Gathered By Raasta
The information we learn and gather from you, personal or otherwise, is used to register you, verify your identity to permit you to use the app, undertake transactions (including to facilitate and process payments), communicate with you, convey any promotional offers, services or updates associated with RAASTA, and generally maintain your accounts with us. We also use this information to customize your experience and improve RAASTA.
Information We Collect About You:
In connection to the services offered by Raasta, personal information means and includes all information that can be linked to a specific individual or to identify any individual, such as name, mobile number, email-id, credit card number, debit card number, cardholder name, expiration date, account details that may have been provided by the user to access the services. While browsing the Raasta website, it may collect information regarding the Internet Protocol (IP) address of the computer, Internet Service Provider (ISP) you are using, and anonymous statistical data.
Using Personal Information
Raasta uses the information provided by you to share offers based on your interest, location, and history. These offers help you save your money and experience great service. Raasta also uses this information to provide you services you requested, to troubleshoot issues you may come across while using our service, to resolve disputes, to customize your experience, to communicate with you updates, detect & protect us against error, fraud, and other criminal activity, enforce our terms and conditions, etc.
We commit to protecting your privacy and hence our Personal Data handling practices are continually reviewed to ensure compliance with the applicable Privacy laws and regulations.
Purposes of Gathering Your Personal Data
We use your personal information to operate, provide, develop, and improve the products and services. These purposes include:
Purchase & Delivery of the Products and Services
We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.
Provide, Trouble, & Improve Raasta
We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the Raasta.
A "cookie" is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Raasta uses cookie and tracking technology depending on the features offered. No personal information will be collected via cookies and other tracking technology.
We give our consent to receive transactional communications from Raasta over the WhatsApp channel on booking orders through the app and website.
Raasta has stringent security measures in place to protect the loss, misuse, and alteration of the information under its control. Once your information is in Raasta's possession it adheres to strict security guidelines, protecting it against unauthorized access.
Our website is directed to be used by adults only. If you are not an adult, while you may look at our site, you should not make a purchase, register, or submit Personal Data to us. We or our associates /affiliates do not knowingly collect information from minors.
For any further queries and complaints related to privacy under applicable laws and regulations,
you could reach us at:
Contact Email Address: firstname.lastname@example.org.
In terms of the Information Technology (Intermediaries Guidelines) Rules, 2011 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
GRIEVANCE OFFICER - CUSTOMER SERVICES
Name: Mr. Siddhartha Sharma
Office: 137, Udyog Vihar, Phase - I, Gurgaon - 122016, Haryana, India.
The complaint shall be redressed within a period of 1 (one) month.