Privacy Policy

We, Raasta Autotech a unit of Rosmerta Digital Services Pvt. Limited, are registered at Vatika 44, Sector 44, Gurugram, Haryana, India, hereinafter referred to as MyRaasta. At MyRaasta, we respect your privacy & value your trust. This Privacy Policy provides you with details about how your data is collected, stored & used by us. You are advised to read this policy carefully. After going through the below details, you expressly give us consent to use & disclose your personal information following this Privacy Policy. If you do not agree to the terms of the policy, please do not use or access the MyRaasta website and mobile applications.

Note: Request you to kindly review the policy periodically since it can change without any prior notification. The privacy policy shall apply to both the MyRaasta website and mobile applications.

We are committed to treating data privacy seriously. It is important that you know exactly what we do with your Personal Data.

Throughout this document, "we", "us", "our", "ours", "MyRaasta" refer to Raasta Autotech Pvt. Ltd. a unit of Rosmerta Digital Services Pvt. Ltd wherever we have said 'you' or 'your', this means YOU.

Who We Are

Raasta Autotech Pvt. Ltd. a unit of Rosmerta Digital Services Pvt. Ltd is a company incorporated and registered under the provisions of the Companies Act, 2017, and having its registered office at Vatika 44, Sector 44, Gurugram, Haryana, India. Raasta Autotech Pvt. Ltd. a unit of Rosmerta Digital Services Pvt. Ltd is engaged in the business of facilitating selling, marketing, and retailing Car service, repair experience & Accessories ("Business") through e-commerce websites and mobile applications ("App") both developed and owned by Raasta Autotech Pvt. Ltd.

General Information

We do not sell or rent individual customer names or other Personal Information to third parties except sharing such information with partners or vendors who are engaged by us for providing car services or accessories from time to time. Any emails and/or SMS sent by MyRaasta will only be in connection with the provision of agreed services & products and this Privacy Policy. In case we receive a legally compliant request to disclose your personal information, then we reserve the right to do so.

Personal Information Gathered By MyRaasta

The information we learn and gather from you, personal or otherwise, is used to register you, verify your identity to permit you to use the app, undertake transactions (including to facilitate and process payments), communicate with you, convey any promotional offers, services or updates associated with MyRaasta, and generally maintain your accounts with us. We also use this information to customize your experience and improve MyRaasta.

Information We Collect About You:

In connection to the services offered by MyRaasta, personal information means and includes all information that can be linked to a specific individual or to identify any individual, such as name, mobile number, email-id, credit card number, debit card number, cardholder name, expiration date, account details that may have been provided by the user to access the services. While browsing the MyRaasta website, it may collect information regarding the Internet Protocol (IP) address of the computer, Internet Service Provider (ISP) you are using, and anonymous statistical data.

Using Personal Information

MyRaasta uses the information provided by you to share offers based on your interest, location, and history. These offers help you save your money and experience great service. MyRaasta also uses this information to provide you services you requested, to troubleshoot issues you may come across while using our service, to resolve disputes, to customize your experience, to communicate with you updates, detect & protect us against error, fraud, and other criminal activity, enforce our terms and conditions, etc.

Consent

By using the Website and Application or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy.

By submitting our webform, you agree to receive promotional calls on the number shared,and such calls and SMS would be coming from a third-party platform.

Our Commitment

We commit to protecting your privacy and hence our Personal Data handling practices are continually reviewed to ensure compliance with the applicable Privacy laws and regulations.

Purposes of Gathering Your Personal Data

We use your personal information to operate, provide, develop, and improve the products and services. These purposes include:

Purchase & Delivery of the Products and Services

We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.

Provide, Trouble, & Improve MyRaasta

We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the MyRaasta.

Cookies

A "cookie" is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. MyRaasta uses cookie and tracking technology depending on the features offered. No personal information will be collected via cookies and other tracking technology.

Whatsapp Communication

We give our consent to receive transactional communications from MyRaasta over the WhatsApp channel on booking orders through the app and website.

Security

MyRaasta has stringent security measures in place to protect the loss, misuse, and alteration of the information under its control. Once your information is in MyRaasta's possession it adheres to strict security guidelines, protecting it against unauthorized access.

Children's Privacy

Our website is directed to be used by adults only. If you are not an adult, while you may look at our site, you should not make a purchase, register, or submit Personal Data to us. We or our associates /affiliates do not knowingly collect information from minors.

Contact Us

For any further queries and complaints related to privacy under applicable laws and regulations,
you could reach us at:

Contact Email Address: care@myraasta.com.

In terms of the Information Technology (Intermediaries Guidelines) Rules, 2011 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011

GRIEVANCE OFFICER - CUSTOMER SERVICES

Name: Mr. Siddhartha Sharma

Office: Vatika 44, Sector 44, Gurugram, Haryana, India.

The complaint shall be redressed within a period of 1 (one) month.